Terms & Conditions

Cancellation

We at the Teacher Planner Company always hope that you are delighted with your purchase, but should you wish to cancel your order, we operate a 7 working day no questions asked policy after you receive your item*. A full refund will be given, excluding delivery costs, within 30 days of cancellation. We ask that you:

• Advise us that you wish to cancel your order within 7 working days from receipt of your item/s.
• Please return the item within 28 days.
• Please include a copy of the invoice with the item/s.
• Please take reasonable care and pack the item/s well to avoid damage or loss while being returned.

*Please note: The Teacher Planner Company regrets that we are unable to offer a refund for goods that have been initialled, gold-blocked or personalised for our customers in any way.  Also, if a planner has been custom-built we are unable to offer a refund.

Please note: If the original item has not been returned to us within 28 days, we will assume that you have accepted the goods and you will be charged for original goods. When returning goods, please ensure that they are packaged to the same standard as they were received. Any goods that are returned damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

Items damaged in transit or incorrect item received

If you’ve received a damaged or an incorrect item, please advise us within 7 working days from receipt of order. You can either opt to replace the item like for like, or alternatively, you can request a full refund.

A full refund will be given, including the return delivery costs, within 28 days of your request. If you require a like for like replacement, we will refund you the return delivery cost and a replacement will be provided to you as soon as possible. We ask that you:

• Advise us within 7 working days upon receipt, that you wish to return the item/s stating reason and preferred resolution.
• Please return of the item within 28 days.
• Please include a copy of the invoice with the item.
• Please take reasonable care to pack the item well to avoid damage or loss while being returned.

Please note: If the original item has not been returned to us within 28 days, we will assume that you have accepted the goods and you will be charged for original goods. Where returned Goods are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

Faulty or defective item

In the unlikely event that you receive a faulty or defective item, please advise us within  7 working days upon receipt of item. Our refund policy in no way affects your statutory rights as stated within our terms and conditions.

*Please note: The Teacher Planner Company regrets that we are unable to offer a refund for goods that have been initialled, gold-blocked or personalised for our customers in any way. Also, if a planner has been custom-built we are unable to offer a refund.

Terms and Conditions

Your statutory rights

Here’s a brief outline of your statutory rights plus a reassurance that none of our terms and conditions in anyway conflict or diminish your statutory rights. Your rights are outlined in the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005.

If you want to fully review your statutory rights, the trading standards website (http://www.tradingstandards.gov.uk/index.cfm) is very good and helpfully explains everything in plain English.

Before the Sale

We are obliged by law to provide you with the following information before you decide to buy:

• Our name and address: See the ‘Contact us’ page.
• An accurate description of the goods or services.
• The price, along with any taxes and delivery charges if relevant, and how long the price or offer remains valid.
• Description of the delivery arrangements.
• Description of the payment arrangements.
• The existence of a right to cancel the order.
• Information about whether you will be liable for the cost of returning goods if you change your mind about them.
• The trader should inform you if he/she intends to offer substitute goods to those ordered if the ordered goods are unavailable, and also inform you that the cost of returning substitute goods will be met by the trader.
• If we contact you by telephone, we will identity ourselves and then state the commercial purpose of the call at the beginning of the conversation.

All the above information can be viewed within customer care pages and the individual product pages.

After the sale

We are obliged by law to provide you with the following information after each sale:

• Written confirmation of your order email including the above information.
• Written information on how to cancel, a contact postal address and details of any guarantees, warranties or after-sales services, if applicable.
• Traders who provide one-off services by distance communication, and invoice the consumer, are not obliged to provide written confirmation of the contractual information, but should provide an address and place of business where complaints can be made.
• This information should be sent to you by the time the goods are delivered, or before, or soon after the time a service starts.

Your right to cancel, or the ‘cooling off’ period

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing.

The time limits for cancelling an order are:

Goods: 7 working days after the day on which the goods are received;

You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that they are safely returned and that they are not damaged in transit. If the goods are not adequately packaged, are incorrectly addressed or do not carry the correct postage, and become damaged as a result, you may be liable.

If the goods are faulty, damaged or incorrect we will refund you the amount paid in full including postage plus the return postage. If you are simply cancelling the order, we will refund the amount paid in full excluding postage.

If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 28 days.

Protection for credit cards

If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use, or if your card has been stolen.